Frequently Asked Questions
Everything you need to know about your home improvement projects and orders.
What are your standard delivery times for bulk building materials?
Most in-stock items, including timber and masonry, are delivered within 3-5 business days. For bulk orders requiring a crane or HIAB truck, we will contact you to schedule a specific delivery window.
Do you offer trade discounts for contractors?
Yes, we offer professional trade accounts with tiered pricing for licensed contractors and builders. Please contact our support team to submit your credentials and open an account.
Can I return unused supplies if I over-ordered for my project?
Unopened and undamaged materials can be returned within 30 days of purchase with a valid receipt. Please note that a 15% restocking fee may apply to certain bulk items and special orders.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. Trade account holders may also utilize their pre-approved credit lines.
Do you provide timber cutting services on-site?
We offer basic cross-cutting services for timber and sheet materials at most of our locations to help you transport items more easily. Please check with your local branch for specific capability limits.
What should I do if my items arrive damaged?
Please inspect your delivery immediately upon arrival. If you notice any damage, document it on the delivery note and contact us within 24 hours so we can arrange a replacement or refund.